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telus zte smart hub problems

Beware and don't buy this throttled piece of equipment. If your account has incurred additional data charges or access to data is disabled, your Data Manager settings in My Account may be blocking your data.

Your experience seems to parallel the experience many had with cable-based internet - the nodes would be so overloaded during prime time that throughput suffered for all users on that loop. Shouldn't have to say but this is not optional. Telus has sold so many of these hubs now, the speeds have deteriorated to the point of making streaming impossible at night, it has really spoiled it for everyone with hubs in the area.

There has to be upgrades to the tower or new towers to handle the increased loading if Telus wants to keep selling these hubs. Any clarification on this would be awesome! My Telus Hub worked great for the trail period and now its crap. This to me is completely unacceptable service and I would be embarrassed to be part of such a pathetically managed company. My ZTE has slowed from average of 30 Mbps to around 3 and often to around .1  It has been a disaster and I live 2 blocks from the tower.

I had two bars on my ZTE device when I started and that's what I still have. To help us improve this website, we'd love to hear your feedback. I explained I wanted two hubs when I ordered mine, but I will hook up with one of the more reputable internet providers The best rule of thumb is ....never deal with a company that has ridiculous policies, that can not be amended or changed based on circumstances. Customer Support told me there wasn't anything they could do to help, but that I could call them in a couple days if there's no change and ask to have the issue escalated; hopefully with the end result being an engineer goes out to look at the tower. If you have Telus Rural Wireless Internet - Use the ZTE Login to the Smart Hub and use the system status to aim the antenna in the direction of the tower. Hey! To manually check for and install a carrier settings update: Update your tablet or smartphone to the latest available version of its operating system. Finally, depending on your results and how serious you are, you may want to add an amplifier/booster, Ideally this will integrate with the antenna you already bought and connect to your SmartHub, don't forget the frequency range of your towers! I'm pretty bummed as lots of other people seemed to have good results. Use one on each mounted at 90 degrees to each other and 45 degrees off horizontal. Concrete and steel buildings may interfere with the reception, especially in elevators and underground locations like basements, subways, and tunnels. If you have a new Apple or a non-TELUS device, you may need to ensure the correct settings are setup on device first, before being able to connect to the web. If you have Telus Rural Wireless Internet - Use the ZTE Login to the Smart Hub and use the system status to aim the antenna in the direction of the tower.

I'm a 24 year customer of telus and they sure have gone downhill fast.

The issue's extended to my 4G connection, as well. We have the same issue in Black Diamond, just south west of Calgary. You can still see all customer reviews for the product.

My zte smart hub has degraded very badly. Too bad telus is not the telus of old.

I am still confused. 4. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. There are many possible scenarios that can stop your data. So is the guy at the electronics store wrong? Almost as though they power down to a lower level during off-peak service demand. So they were super fast!

Looking at this map you will see one good and one really terrible Telus tower within a mile of each other just north of town off Radio Road (lol). I signed up back in November; and at first, I was quite happy with the service. It started at over 70 MB/sec down consistently and each week I noticed a consistent drop by 10 MB/sec. Ahh, Fresnel. Xplornet would put up a new tower and oversell it, and just bog everyone down at night with speeds of 1 MBPS or less.

Guide/Stability wires are also a good idea to minimize sway and any possible weather damage. After the typical three hour phone pass around at Telus I was told that the speed is what I pay for. antenna, booster which will be about $800.00) I actually think my hub is deficit, but they will not extend the 30 day trial policy. Do I have to just spend the money and find out for myself maybe lol. It was very good in the beginning and then degraded super fast until it has become really annoying. It appears Telus got greedy and did not think ahead to the consequences on speed of selling so many hubs on existing towers. My experience with Microsoft it that it's never "their issue", even when it is (in my case it was their office software, not XBox), so maybe keep looking on forums? I use the Telus ZTE smart hub and the coverage is poor at best. Launch your web browser. Power your phone off, wait few seconds, then power it back on. I expect if @Dunkaroo were to travel up Radio Road, he will find that there is only the one site, containing the two Telus frequencies, and the Rogers site. The only problem seems to be, as this is Northern BC after all, some annoyingly large trees on my property. If your SIM PIN is locked, you need to call TELUS technical support to obtain a PUK code. The SIM card initializes and the Smart Hub connects to TELUS 4G network. No service without it, streaming TV with it. It sounds to me like people are hooking up externals and getting way better signal. This is a good start in getting set up with equipment that wont go to waste if you do want to go all the way and get as much as you can out of that signal. I contacted Telus, got ticket number because tech was busy, they called the next day,I missed their call, i returned call next day, left a message, they called again & left me. I went down to 1mbps or less but it has recovered again after I called Telus about it. You could also contact Telus tech support and log a ticket... 0 Likes Highlighted. Very satisfied. The TELUS Smart Hub creates a secure WiFi network, providing Internet access for up to 15 users and simultaneous phone service using the TELUS 3G+ network. The ZTE MF279 can connect up to 20 devices simultaneously. Unfortunately, within the last week or so, my speeds have -plummeted- to about 50 Kb/s down and about 500 b/s <-- yes, bytes/s, upload. Originally we had Telus home service internet which rivaled only dial up in its speed and frequent dropout in internet service. Netflix will just stop working and surfing the web becomes painful. I did get a call from telus customer service stating they over subscribed the towers but no offer to fix this. Save yourself time by learning how to identify and resolve your issue with our online troubleshooting articles. Prime members enjoy Free Two-Day Shipping, Free Same-Day or One-Day Delivery to select areas, Prime Video, Prime Music, Prime Reading, and more. Get Smart Hub. I am curious to see how long it will take to get my credit on my account back from Telus. I have not experienced any buffering since install. We have gone from hating Xplornet to hating Telus. Common reasons why you are unable to use data on your mobile device. Since those pesky trees aren't your neighbour's you could sell them to CanFor! The signal strength is one bar weaker, but the speeds coming through are fast and consistent.

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